Support nearby

When you need it

The service is relevant if the company faces:

• the system is in place while the rules at the company keep changing
• new sites, new equipment and new people keep appearing
• legislation and reporting forms change
• users have questions and there is nobody to answer them
• improvements are needed, but keeping an in-house developer is expensive
• a clear response time is needed, not promises

What you get

On completion the client receives:

• subscription support with a service level and a clear response time
• cloud updates without stopping the work
• improvements for changes in legislation and internal rules
• training for new staff and refresher training when processes change
• analysis of user requests and common mistakes
• a report on the work done in the period

How it works

The work is carried out in stages.

1. We agree the scope. We fix the list of systems, the number of users, response times and how requests are raised.
2. We take requests. Requests come to a single point, each one gets a number and an owner.
3. We sort and resolve. We separate training questions from errors and improvements and handle the urgent ones first.
4. We release updates. We update the system in the cloud and warn about the work in advance.
5. We train new staff. We run training when people are hired and when processes change.
6. We report on the period. We show what was done, which requests were closed and what comes next.

The outcome

The company is not left alone with the system after go-live. A local team answers in the client language, comes to the site when needed and keeps the system moving along with the business.